FAQ

WHAT IS THE BEST WAY TO CONTACT YOU?

AS WE ARE AN INTERNET BASED COMPANY THE BEST METHOD TO CONTACT US IS BY EMAIL AT INFO@LASTCALLSITE.COM SO PLEASE LEAVE US A MESSAGE!

WHEN WILL MY ITEMS SHIP?

WE STRIVE TO SHIP ALL ITEMS IN A TIMELY MATTER, HOWEVER, BACKORDERS DO OCCUR. BELOW YOU WILL FIND OUR STANDARD SHIPPING TERMS:

OUR STANDARD SHIPPING TERMS ARE AS FOLLOWS:

MOST ORDERS SHIP WITHIN 3-4 BUSINESS DAYS HOWEVER WE ASK THAT YOU PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR ESTIMATED SHIPPING DATE OF IN STOCK ITEMS.

ARE YOUR PRODUCTS MADE IN SPAIN?

YES, OUR PRODUCTS ARE MADE IN SPAIN. OUR PRODUCTS ARE CURRENTLY MANUFACTURED IN BARCELONA, WHERE WE WORK WITH SMALL FACTORIES IN THE CITY WITH ARTISANS WHO MADE OUR PRODUCTS.

DO YOU OFFER EMBROIDERY SERVICES?

YES! PLEASE CONTACT US FOR A QUOTE!

* PRICES MAY VARY DEPENDING ON THE ORDER. TO BEGIN WITH, WE FIRST NEED TO KNOW:

PRODUCT:

STYLE (MANILA, VENICE, ACAPULCO LITTLE BAG…)

QUANTITY

INITIALS OF YOUR NAME (FIRST AND LAST NAME)

EMBROIDERY:

THE COLORS WE HAVE ON OUR WEBSITE ARE THE ONES WE USE BECAUSE WE BELIEVE THEY MATCH PERFECTLY WITH THE PATTERNS OF THE BAGS.

DO YOU SELL WHOLESALE?

NO, NOT AT THIS TIME.

WHY WAS MY CARD DECLINED?

CREDIT CARDS CAN BE DECLINED FOR SEVERAL REASONS. ONE WE SEE MOST OFTEN IS AN ERROR IN THE “BILL TO” ADDRESS. YOU MUST BE SURE THAT THE BILLING ADDRESS FOR THE CREDIT CARD IS THE SAME AS THE BILLING ADDRESS ON THE ORDER YOU ARE TRYING TO ENTER. YOU MAY ALSO NEED TO DOUBLE CHECK THE CREDIT CARD NUMBER AND THE CVV2 NUMBER OF YOUR CARD.

IS MY INFORMATION SECURE, HOW DO YOU PROTECT MY PRIVACY?

YOUR INFORMATION IS SECURE. WE DO NOT SHARE ANY PERSONAL INFORMATION THAT WE RECEIVE ON OUR WEBSITE, YOUR EMAIL ADDRESS, MAILING ADDRESS AND ALL OTHER INFORMATION IS KEPT PRIVATE.

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